How to Deal With Shipping Problems
Packages ship to eager recipients every day. Thousands of these items are delivered without a hitch, but if one goes awry, you will hear about that one. Take steps to make your shipping go easier before you have to deal with the problems.
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Instructions
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Post your shipping instructions clearly. Make sure your customers know from the beginning if there will be extra charges for the service you offer such as overnight shipping and exactly what that charge is. This helps ensure that no problems arise due to miscommunication.
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Make sure all orders have a complete address. Many times customers leave off important information such as an apartment number rendering it virtually impossible to deliver their item in a timely fashion.
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Deal with incomplete and inaccurate addresses as you receive orders. Verify addresses with address verification software available from USPS.com and other vendors. This extra step insures you have the correct address thus making for a smooth delivery.
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Call your customer if you suspect the address to be wrong or incomplete. Make sure you get the full complete address for your customer so you can deliver the package on time.
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Respond to a complaint immediately. If a customer calls stating that her package did not arrive, find out why now. Never criticize your customer even if she did not give her complete address. Obtain that address now, track her package down and deliver it to her now.
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Resolve shipping problems immediately. Occasionally, despite all the steps you take, your package does not deliver or it arrives damaged. Deal with this problem now. Refund the customer's shipping cost, apologize and replace the product with overnight shipping, at your expense.
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