How to Maintain High Stars on eBay's Detailed Seller Ratings

In addition to leaving feedback for a seller on eBay, buyers can also leave detailed seller ratings which are done on a scale of 1 to 5 stars. The detailed seller ratings evaluate the seller on specific areas of communication, item as described, shipping time, and shipping and handling charges. Unlike feedback, the detailed seller rating stars are left anonymously.

Instructions

Difficulty: Easy

1. Describe the item that you are selling accurately. Be sure to disclose all damages and flaws. Provide plenty of pictures so there is no confusion about the item your customers are bidding on.
2. Establish clear shipping expectations in every auction description. Tell your customers which days of the week you ship on. Adhere to the shipping schedule. If there is going to be a delay in shipping, inform your customer of the delay.
3. Communicate with your customers every step of the way. Send all email correspondence to customers through the eBay "My Messages" program so there is a record of each one. Email your customer when his payment is received to tell him when the item will ship. Email him again after you ship and provide him with a tracking number for his package.
4. Ship all packages with a delivery confirmation number if you ship through US Postal. The delivery confirmation number allows your customer to track the progress of her package after you ship it. The delivery confirmation number will also protect you in the event of a PayPal charge back, if you customer claims package did not arrive.
5. Inform your customers that you strive to provide 5 star service. Tell them that if they feel that your service was less than 5 star, to contact you to rectify the situation before leaving feedback.
6. Answer all emails from customers and work with the customer to resolve any problems when they arrive. Consider providing a phone number for customers to contact you at.