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Step 1
The easiest way to find out if the problem is the iPod or your iTunes is to look in My Computer. To get to My Computer click on start. Then click on My Computer on the right hand side as shown to the left.
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Step 2
Once you are in My Computer look to see if your iPod was recognized by the computer. The letter will vary from computer to computer; it all depends on how many physical drives you have and on what other drives are connected. Usually it will appear as shown in the picture.
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Step 3
Once you have found the iPod in My Computer right click it. If there is no delay and it pops up a menu similar to the menu shown in the picture, then it is most likely just iTunes.
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Step 4
In order to correct this problem press ctrl, alt, and delete. This will bring up the Windows Task Manager. Go to the processes tab as shown.
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Step 5
When you are in the processes tab look to see if any of the following processes are shown. End all of these processes. Once you have done this wait for a couple of minutes. Now start up iTunes again. This should have corrected the problem. If it is still not showing up continue on to step 6.
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Step 6
If it still did not show in iTunes go back to My Computer. Find the iPod and right click it again. This time select format.
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Step 7
7.This will bring up a menu as shown to the left.
A.This should show an accurate capacity.If it reads something like 1 terrabyte then the hard drive/flash drive is bad.
B.You have to be able to select FAT32 as the file system. If you can’t then again the hard drive/flash drive is bad.
C.Allocation size should automatically be set to default. If you can’t select an allocation size then the hard drive/flash drive is bad.
D.Now select quick format, and click start.
Once this has been done it should show up in iTunes as a corrupt iPod. Restore the iPod at this time and this should finally resolve the problem. If you are still encountering a problem visit http://www.irepairsquad.com/ and have us diagnose the iPod for free.
