How to Report a Netflix Shipping Problem

When you have a service like Netflix that relies on you returning your DVDs before receiving new ones, a mail problem can hamper your account significantly. It is important that you report shipping problems to Netflix to keep your account running smoothly. All it takes is these few steps to report the issue, and the next DVD will arrive at your door in a day or two.

Instructions

Difficulty: Moderately Easy

1. Log in to your Netflix account. Toward the top of the page you'll find a "Your Account" link. This takes you to a page with your account information, billing and rental history and account preferences. Choose the "Help with a DVD Problem" link to report a shipping problem.
2. Go to your account.
3. Choose the DVD in question. You should see a list of the movies that you currently have out for rent along with the date that they were shipped out. If one of them never arrived at your door, click on the title to report the problem.
4. Pick the right report to file. Netflix gives you several choices regarding problems with your DVDs. You can report shipping problems related to receiving or sending back, as well as problems such as damaged or wrong DVDs sent. Click on the option that most closely matches your problem.
5. Fill in the particulars. Netflix asks for a little bit of information before processing your report. If you never received the disc, they confirm your address and ask you if you want to receive a replacement disc. If you shipped the DVD back and they never received it, they ask you when you shipped it back and from what ZIP code.
6. Click on "Report Problem" to finish the claim.

Tips & Warnings

• If Netflix determines that your account has had too many shipping issues, you may be subject to cancellation.