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Step 1
Watch out for scams - If a deal looks too good to be true, it probably is. Scammers are very cunning. Cross-check information on the internet and see if anyone else has had problems. Be extremely wary of anything that is offered in an unsolicited or spam email. Visit www.ongaurdonline.gov for more ways to protect yourself against internet scams.
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Step 2
Things to check for to make sure the site you are shopping on is safeMake sure you use a secure website - Make sure you use a secure web site to enter credit card information. Look for a padlock symbol in the bottom right of the browser window and make sure the website address to begin with https://. In some of the newer browsers the padlock appears in the top right instead of the bottom right. If you get a warning about a certificate be very cautious indeed. Please know that the padlock is not an absolute guarantee of safety and it says nothing about the business's ethics. Click on the padlock to check that the seller is who they say they are and that their certificate is current and registered to the right address. Don't be fooled by a padlock that appears on the web page itself. It's easy for conmen to copy the image of a padlock. You need to look for one that is in the window frame of the browser itself.
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Step 3
Deal with reputable sellers - Pick good sellers, especially when buying from private individuals. A good seller is someone who:
1. Offers good customer service, such as responding promptly and politely to enquiries.
2. Charges a fair price and is up-front about packaging and delivery costs.
3. Confirms orders promptly.
4. Delivers promptly.
5. Consistently does what they promise.
6. Respects and protects your privacy, including a good privacy policy.
7. Takes reasonable security precautions, such as a secure website.
8. Provides an appropriate warranty, guarantee or returns (where appropriate).
9. Provides support when something goes wrong.
