How to Connect to Another Person's PC for Support

Have a family member that is always calling you for PC help? Want to help out but find yourself getting frustrated? Now you can connect to their PC easily by creating your own remote support application.

Instructions

Difficulty: Moderate

Things You’ll Need:

• Computers
• UltraVNC Viwer
• SinlgeClick

1. Download UltraVNC Viewer from http://www.uvnc.com
   
   Download SingleClick from http://www.uvnc.com/addons/index.html
   
   Download custom.zip from http://www.uvnc.com/addons/singleclick.html
   
   After you have downloaded all the files you need from www.uvnc.com unzip them into a folder.
   
   Delete the rc4 file only need if you are going to use encryption.
2. HelpDesk.txt File Example Take the file called helpdesk.txt open it up and edit the file.
   
   Make it look like my example by replacing the host IP Address to be your IP address on your PC.
3. Take the following files and place them into a zip file:
   
   icon1.ico
   icon2.ico
   helptdesk.txt
   logo.bmp
   background.bmp
4. Go to http://www.uvnc.com/pchelpware/sc/index.html and click on Online Creator.
   
   Put in the user name and password, which is located on the website. Upload your new zip file and then download your new remote support application and email it to your family member.
5. Install UltraVNC on your PC. Launch UltraVNC in ListenMode, this will listen for incoming connections from your remote VNC application.
6. Have your family member run the program and click connect. This will allow them to connect back to you. If everything went well you should be able to see there screen and help them out.

Tips & Warnings

• If you would like more information on how to use encryption. Visit the encryption section at http://www.uvnc.com/addons/singleclick.html for more detailed information.
• You can change the package looks by editing the following files: icon1.ico, icon2.ico,logo.bmp, and background.bmp
• make sure you put in your PC's ip address Host machine's IP address.