How to Say I'm Sorry

Make any relationship better with a few simple words...

Things You'll Need

• Empathy
• Humbleness

Instructions

1. Consider the situation whether that be a disagreement, occurrence or other misunderstanding; this is the focal point.

2. Brainstorm and write or make a mental list of issues surrounding the focal point including how the other individual was affected, their feelings, and things that you personally said or did that could have been handled differently to produce a better outcome.

3. Circle the points that you would like to concentrate on and develop your apology. State the points, offer empathy on behalf of that individuals feelings and when appropriate let them know how you will handle the situation if it arises again in the future.

   For example: I am sorry for not returning your call. My intent was not to make you worry. I will try to answer your calls more promptly in the future.

4. Remember that an apology is not necessarily an admittance of guilt. It is more importantly a heartfelt gesture that shows that you care for an individual's feelings.

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Tips & Warnings

• Using accusatory words will only negate your apology and defeat the purpose. Do not make mention of what the other person did or did not do.

• Saying "I am sorry" means that you will try to correct that particular occurrence from happening again. Do not offer empty apologies or you may undermine that individual's trust in your word.