How to Train Non-Technical Employees

It’s easy to assume that everyone in the workplace is computer literate. There are, however, some people who still have difficulty navigating what others feel is a basic skill set for any job. These employees may feel embarrassed or intimidated by the lack of computer acumen. These employees are not lost. There are some distinct measures that may be taken to train non-technical people on software applications.

Difficulty: Moderate

Instructions

1. Go slow. This does not mean that employees should be patronized. It means that the normal training speed should be altered to included time for questions. Scan the room for puzzled faces and inquire about what their issues may be.

2. Repeat the material. There are many schools of thought on what it takes to retain material. The truth is different people learn differently. It’s a good rule of thumb to repeat a particular concept at least three times.

3. Partner up with a super user. If the non-technical person can sit with someone who has a good grasp of the material, they may become more confident about learning. Make sure that the super user is someone who is understanding and will not demean the user with negative comments. This type of behavior will put the plan in reverse.

4. Provide hands on training. The employee must be allowed an opportunity to perform the procedures that they are being trained on. Without hands on experience, they employee will leave the session with untested concepts. This will require even more training and more frustration in the long run.