How to Handle Difficult People
You're going through your day when all of a sudden you run across someone who does their best to get under your skin. What do you do? There are many ways to deal with such people, but here's a simple and proven tactic.
- Difficulty:
- Moderately Challenging
Instructions
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1
Each day, decide to yourself that no matter what, you will not allow anyone to get under your skin. Realize what affects you and plan how to deal with this in advance.
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2
Whenever you encounter a difficult person, ask yourself, "Do I own this problem?" If yes, acknowledge it. If not, move on.
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3
Listen carefully to what the person is saying. Many times, there are underlying clues to what is really going on with this person. Try not to respond abruptly or out of anger.
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4
Try offering a positive or encouraging solution. Keep a smile on your face. Most of all, don't lose your cool. Your inner peace is what's important to you.
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1
Tips & Warnings
Be cordial.
Listen carefully.
Avoid initial judgments.
Avoid anger.
Use encouragement.
Don't enter a word for word exchange.
Don't allow personal feelings to rule.
Don't agree just to end the conflict.
Never allow confrontation to escalate into violence.
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Comments
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Mary Ann Iman
Jul 03, 2008
Great article, thanks for sharing with us all something that is very important. -
Barbara Raskauskas
Jun 14, 2008
Excellent tips! I brought a "difficult" co-worker a cup of flavored coffee, just out of the blue. She was so surprised that we struck up a conversation and I learned a lot about her. A little bit of kindness goes a long way to mellow someone.
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kateisgreat
Dec 08, 2007
Having worked in retail, I have had to deal with many "people who just want to be nasty and lead miserable lives." This article sounds like a very professional way to handle such people.
