How to Troubleshoot Verizon Email

Dealing with Verizon email problems can be extremely frustrating. However, there are simple steps which can help you to troubleshoot your Verizon email problems with ease. You don't even have to be a computer expert to pinpoint and correct your problems with your Verizon email account. Some of the email problems you encounter may include error messages, password issues, slow download times or problems with spam filters.

Difficulty: Moderate

Instructions

1. Determine the type of problem you are having. This first step is critical because you can't correct your problem until you accurately define the problem.

2. Review the online support provided by Verizon. This support provides simple solutions for common problems as well as advice on using the different features of Verizon email.

3. Follow the steps provided by the online Verizon support to attempt to correct your email problems.

4. Access the troubleshooting page on the Verizon website if your problem has not yet been remedied. In this page you can troubleshoot your Verizon email problems in a number of different ways. Troubleshooting options include entering keywords to search for more information, troubleshooting by symptoms and general troubleshooting.

5. Contact the Verizon Technical Support team if you have not been able to correct your problem by following the above steps. As a Verizon subscriber you have access to technical support specialists who can often provide quick and simple solutions to your email problems.

Tips & Warnings

• If you are not particularly computer savvy you may want to skip Steps 2 through 4 and contact technical support as soon as you have defined the problem to avoid frustration or additional problems which may result from not following the instructions carefully.

Resources

• Visit the Verizon help page.

[nomader]

on 6/25/2008 Uninstall Comodo Antivirus Beta 2 seemed to help resolve my problem. Could access webmail via browser, but Thunderbird could download the messages. Uninstalled CAV Beta 2 and now can download.