How to Report Bad Customer Service

By eHow Business Editor

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If you have a problem with a company and do not receive the appropriate help and support from its customer service department, it may be time to look for help elsewhere. While this should be considered a last resort, it is possible to report to outside sources if a company has been rude, neglectful or simply failed to provide you with the appropriate level of customer service.

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Instructions

Difficulty: Moderate

Step1

Start by contacting the company against which you have a complaint. Ask to talk to a manager to report bad customer service you have received from an employee. If you are dealing with a large company and the manager is not available immediately, you can always ask for a phone number to call later.

Step2

Write a letter to the CEO of the company or to the central management office if the company is regional. Be polite but firm, and explain what you would like the company to do in order for you to be satisfied. If you want a refund, ask for one. Otherwise, just describe your experience with the customer service representative with whom you had a problem.

Step3

Contact the Customer Service Army website to report a complaint that has been ignored by the company itself (see Resources below). The CSA has a light tone and often uses jokes as a way of dealing with problems related to bad customer service. Still, it is possible to use the website to find ideas on how to complain, where to report your experience and how to deal with the problem.

Step4

Contact the Better Business Bureau if the problem you had with bad customer service resulted in you losing money or getting cheated regarding a service or product (see Resources below).

Step5

Look into Shopper Grade, a customer service grading and reporting service website (see Resources below). The site allows visitors to grade different companies according to their level of customer service and provides tools and suggestions on how to deal with common problems. It also gives you an opportunity to provide reviews and warn others of potential problems.

Tips & Warnings

While the Better Business Bureau does not deal directly with customer service complaints, once you lose money due to the lack of help from a company, the BBB can help.

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Resources

Comments

ihatebadservice said

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on 8/19/2008 You may want to try http://iHateBadService.ca

Forget the sternly worded complaint letter, that’s so 20th century. These days, companies can pay a much bigger price for their customer service slip-ups. Thanks to the proliferation of blogs, a global audience is at the fingertips of every ticked-off consumer. Companies continue to learn the hard way that poor-customer-service complaints can make their way from niche web sites to network television.

Here's how we can help. Millions of smart consumers are using major search engines like Google when they are looking for product or service. That's why companies are pouring tens of millions of dollars to get their websites listed on the first page of Google.

Submit your bad service stories to iHateBadService.ca, chances are, potential customer will find them !

Pendejos said

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on 7/29/2008 What used to be my favorite hardware store has employees that sale drugs during their work hours. Jackson's hardware store in San Rafael, CA. This employee's name is Sean Dwyer works at the tool counter. He offer pot to other employee while I was shopping there. I reported this to the general manager Mr Mathew Olson, but no charges or actions were taken. Is there something else I could do?