How to Complain When Things go Wrong

Let's face it--nobody's life is perfect. But how we react when things go wrong is an indication of how we move through life. For example, how we complain when things go wrong offers evidence of whether we know how to behave proactively and productively.

Instructions

Difficulty: Moderately Easy

Act on the Complaint in Person

1. Decide what the actual problem is, your chief complaint, and how you want the problem solved.
2. Contact the provider of the service to let them know of the specific problem.
3. Be polite when contacting the provider. You also need to speak clearly.
4. Put your complaint in writing if you do not receive the response you are seeking when speaking with the provider in person or on the phone.
5. Know what you are entitled to and how to pursue the matter if you receive no satisfaction from your verbal complaint.

Act on Your Complaint Through Writing

6. Write exactly what the problem was and explain when and where it happened. Give as many specifics as you can. If you can, pinpoint the exact time of the event as well as the date. Detail how you want the situation rectified. Do not wait to write your complaint. The more time that passes the less chance you have of getting a satisfactory resolution.
7. Make a copy of the letter before you send it and keep it for your records.
8. Know what you are entitled to and how to pursue the matter if you receive no satisfaction from your written complaint.

Tips & Warnings

• Be sure to talk to someone who can resolve the problem. Always ask for owner, manager or supervisor.
• Remain firm and calm.
• Stay focused. You want a resolution to your complaint. Settle for nothing less.

Who Can Help: