How to Use the GLBT National Hotline

The Gay, Lesbian, Bisexual and Transgendered National Help Center provides a hotline for people seeking support and advice. The GLBT National Hotline is a great resource for individuals with questions about their health and relationships. No issue is too big or too small. Use the GLBT National Hotline when you need answers from informed, compassionate people.

Instructions

Difficulty: Easy

1. Write down your questions and concerns before you use the GLBT National Hotline. Issues surrounding relationships, health and sexuality are often very personal. You'll have an easier time explaining the reasons for your call, if you write them down in advance.
2. Understand the services that the GLBT National Hotline offers. The main hotline is for all individuals. The Youth Talkline, which is staffed by volunteers in their teens and early twenties, is specifically for teenagers and young adults.
3. Know the issues that GLBT National Hotline volunteers address with callers. Volunteers are available to discuss HIV, AIDS, coming out, family issues, dating issues and more.
4. Decide whether you want to contact the GLBT National Hotline over the phone or via e-mail. Both options are available.
5. Call the hotline when volunteers are there. GLBT National Hotline volunteers are available from 4 p.m. to midnight Eastern time Monday though Friday and from noon to 5 p.m. Eastern time Saturday. Youth Talkline volunteers are available from 8 p.m. to midnight Eastern time Monday through Friday.

Tips & Warnings

• If you don't feel entirely comfortable discussing your issues over the phone, you may want to send an e-mail. If you want to ask several questions or have a back-and-forth conversation about your concerns, you probably want to use the telephone hotline.