How to Respond to: "We Can't Do It Now."

It may sound unreal, but many businesses fail because they just cannot get the work done fast enough. If your business has too many customers and not enough employees to fulfill the demands, there is a huge lack of customer service. Telling your customers, "Sorry we can't do it now" is not the way to run a successful business. Read on to learn more.

Instructions

Difficulty: Easy

1. Analyze the person who says, "We can't do it now." Decide what type of person they are—young, old, knowledgeable or someone in the middle of a bad day.
2. Determine why your needs cannot be met. Ask questions that will engage conversation in a calm, but deliberate manner. Anger will not get you answers.
3. Decide if the answers to your questions are acceptable. Determine if the answers are excuses or acceptable.
4. Describe your situation and tell them how much of an inconvenience this situation is for you. Ask if they can do something to make the situation right. Don't be afraid to say that, "We can't do it right now" is an unacceptable response.
5. Communicate openly and without hesitation. You have a right to expect total customer satisfaction, but also realize that you may not get it.
6. Establish when your needs will be met by the company. Get a timetable for when the "we can't do it now" will be resolved.
7. Take your complaints, dissatisfaction and disappointment up the corporate ladder until you finally reach a person who will help you and treat you as a valued customer.

Tips & Warnings

• Too many customers is worse than not enough.
• 8 out of 10 businesses fail in the first 5 years. 4 out of 5 businesses fail in the next 5 years.