How to Start an Answering Service Business

Don´t you just hate getting an answering machine instead of a live person when calling a business? Well, you're not alone. Experts agree that a live operator is always best for business. With today´s technology, starting your own live answering service from home can be both easy and lucrative. Follow the steps below to find out how.

Instructions

Get Started

1. Fill out business license and forms as required by federal, state and city offices.

2. Set up a home office space; the area should be comfortable and quiet.

3. Determine your work hours. Avoid operating more than 12 hours/day if working alone.

4. Establish the number of clients to service. Check with the phone company for the limit of phone lines allowed.

5. Locate customers in phone books, newspapers and on local community boards. Target customers whose work is performed away from the office, like doctors, repair technicians, electricians and plumbers.

6. Solicit customers by cold-calling or visiting their office.

7. Obtain a customer service contract, then have each client sign the contract. Avoid spending expensive lawyer fees.

Operate From Home

1. Get a phone and phone line for each client. Place the client name on each phone.

2. Create a filing system for client messages.

3. Write down customer instructions and messaging preferences. Follow customer instructions at all times.

4. Be precise when taking messages. Use short sentences.

5. Know when to get an office. If you are servicing too many customers or when the limit is reached on phones lines.

6. Maintain your budget and finances.

7. Provide excellent service and guarantee your work. Sit back and watch your bank account grow.

Resources

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