How to Compare Internet Service Providers

Many people keep their Internet service provider because finding a new provider is too much of a hassle. Comparing companies and finding the right service does not have to be a daunting task. With the right guidance, finding a provider that fits your Internet needs is as easy as picking up the phone.

Difficulty: Easy

Instructions

1. Decide exactly what you want from an Internet service provider. Know your speed, connection, installation and e-mail preferences.

2. Compare prices of different providers in your area. Call the provider and tell them you are comparing different companies. All Internet companies charge a monthly fee. Ask about discounts and on-going specials. Most companies try to offer you a lower monthly rate if they know you are shopping around. Ask several times for a less expensive service until they stop lowering the price.

3. Review any additional costs included with the service. Ask if there are installation or set-up fees. DSL, cable, wireless and satellite access often require additional equipment like routers.

4. Compare the connection speeds. Ask what the uploading and downloading speeds are. If you only use the Internet to check email, chat and surf the web, you won't need a fast connection speed. If you often upload or download files you need a faster speed than normal dial-up.

5. Check the company's reliability and reputation. Ask friends and family for information about Internet service providers they have used. Read customer feedback online. Ask if the company offers compensation for service outages.

6. Read the installation requirements. Some types of Internet service require a professional installation. Other companies require little more than software installation.

7. Review the contract terms for each provider. Check the length of the contract and the penalties for breaking the contract. If a contract seems too long, find a company with shorter contracts. Pass over an otherwise favorable company if you don't feel comfortable with the rigidity of its contract terms.

8. Look over the service's restrictions. Some companies have restrictions on bandwidth usage or on the amount of time you are allowed online. If you have multiple computers, ask if they can use the Internet at the same time.

Tips & Warnings

• Some rural areas may not receive the same services as people in larger towns. Check with the provider to see if Internet services are available in your area before you begin comparing prices.

Resources

• Review a list of Internet service providers.

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