How to Get Compensated by Disney World
There's no bigger letdown than a botched trip to Disney World. After months of planning, a less than magical experience can be devastating. The good news is you can let Disney know what went wrong and get compensated for your trouble, usually with a free Disney World pass. You just have to reach the right corporate office.
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Instructions
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Analyze the extent of what went wrong and whether you really deserve compensation. A ride that breaks down while your kids are on it, food poisoning from a Disney-operated establishment, lack of handicapped facilities and abusive personnel are all valid reasons to seek compensation. A dirty restroom here and there, food that was expensive but not delicious, a teen gift shop clerk who acted very bored--these all fall under the "stuff happens" category.
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Assess who was to blame for your misadventures. If you've decided to file a complaint, consider which department ruined your experience. If you had a bad stay at a Disney-operated resort or hotel, track down the name of where you stayed and the dates. Or make note of which theme park, shopping area, restaurant or transportation mode was involved in the incident.
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Contact the responsible Disney World department directly and get the first and last name of the manager, as well as their phone number and, if available, email address. Contact them directly. Meanwhile, write an official letter of complaint and mail it to: Walt Disney World Guest Communications, P.O. Box 10040, Lake Buena Vista, FL 32830-0040.
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Expect to wait several weeks for a response to your complaint. Often you will receive Disney World passes or other freebies. If you feel that your experience was severe enough to require monetary compensation, and Disney World does not comply, contact an attorney. Make sure you have a good case; Disney has a shrewd legal team so your experience would have to be pretty unusual for you to prevail.
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Tips & Warnings
Complain during the vacation if possible, while the incident is still fresh and you can talk to the Disney World managers in person.
Photographs or video clips of the incident will help make your case persuasive. Take careful notes, tracking the names of employees involved and the time and date the incident occurred.
Don't expect compensation if the problem was caused by another guest, or if it was related to the weather. These things are beyond Walt Disney World's control.
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Comments
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I just got back from Disney World, FL. and had the same type of problems to Kathy White. I don't feel Disney is Disability friendly. Nothing but problems at the Port Orleans French Quarters. I cut my hand on the bathroom door, their were water bugs all over the room, I went to use the ironing board and it completely fell apart on me and hit me in the leg and foot, the tiles are not leveled in the shower very uncomfortable to stand on and no hot water. My brother is disabled and I felt that Disney did not care and did not take the extra steps for us. We went to Magic Kingdom and the brother wanted to go on the Car ride with his son and we stood online for a good 40 minutes and when we got up to get in the car he was unable to get in the car. Instead of letting us know Disney's employees made us stand in the sun for 40 minutes. That was really disappointing.
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My recent trip to DisneyWorld last week was full of headaches. Disrespect for the handicapped. Supplying and charging for ECVs not properly charged so they would slow to a stop and though your told to go to the guiest services in stores shoppes they dont give a Crap/ and tell you it s not their problem so your stuck with this heavy thing you cant walk so what do you do???? you get it you have no choice but to leave the park loose your money for tickets and the ECV rental of $50 that is no cheap visit Advice if your handicapped Dont go to DisneyWorld Im preparing a complaint because my granchildren were so disappointed and instead of the ECV making me less of a burden it made me more of a burden.
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Michelle Pelaez-Diaz
Feb 21, 2011
I am preparing a complaint against Disney for our most recent stay. I have been to Disney well over 100 times and never had the experience I had this weekend. It almost felt like employees went out of their way to be rude. I expect Disney to respond - but am not hopeful. I will though, take to all the possible sites to make sure Consumers Beware!!
