How to Get Compensated by Disney World

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How to Get Compensated by Disney World. There's no bigger letdown than a botched trip to Disney World. After months of planning, a less than magical experience can be devastating. The good news is you can let Disney know what went wrong and get compensated for your trouble, usually with a free Disney World pass. You just have to reach the right corporate office.

Analyze the extent of what went wrong and whether you really deserve compensation. A ride that breaks down while your kids are on it, food poisoning from a Disney-operated establishment, lack of handicapped facilities and abusive personnel are all valid reasons to seek compensation. A dirty restroom here and there, food that was expensive but not delicious, a teen gift shop clerk who acted very bored--these all fall under the "stuff happens" category.

Assess who was to blame for your misadventures. If you've decided to file a complaint, consider which department ruined your experience. If you had a bad stay at a Disney-operated resort or hotel, track down the name of where you stayed and the dates. Or make note of which theme park, shopping area, restaurant or transportation mode was involved in the incident.

Contact the responsible Disney World department directly and get the first and last name of the manager, as well as their phone number and, if available, email address. Contact them directly. Meanwhile, write an official letter of complaint and mail it to: Walt Disney World Guest Communications, P.O. Box 10040, Lake Buena Vista, FL 32830-0040.

Expect to wait several weeks for a response to your complaint. Often you will receive Disney World passes or other freebies. If you feel that your experience was severe enough to require monetary compensation, and Disney World does not comply, contact an attorney. Make sure you have a good case; Disney has a shrewd legal team so your experience would have to be pretty unusual for you to prevail.

Tips & Warnings

  • Complain during the vacation if possible, while the incident is still fresh and you can talk to the Disney World managers in person.
  • Photographs or video clips of the incident will help make your case persuasive. Take careful notes, tracking the names of employees involved and the time and date the incident occurred.
  • Don't expect compensation if the problem was caused by another guest, or if it was related to the weather. These things are beyond Walt Disney World's control.

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