How to Write a Cover Letter for a Customer Service Job

Customer service covers a variety of positions, all of which are vital to any company that deals with the public. Customer service workers make a business look reputable and take care of customers by ensuring their satisfaction. Here are some tips to remember for writing a cover letter to accompany a resume when applying for a customer service job.

Difficulty: Easy

Instructions

1. Write articulately. One of the most important skills for working in customer service is the ability to sound knowledgeable and informed. Writing your cover letter articulately and in a well-written form displays your excellent communication skills.

2. Be friendly. While it is important to sound intelligent and well-qualified, you must also sound approachable and friendly. A job in customer service requires excellent people skills, the ability to understand what a customer needs and help them solve their problem or meet their needs while being friendly and making their experience as pleasant as possible. A warm and knowledgeable cover letter conveys your ability to work well with customers and make them feel welcome.

3. Get to the point. A cover letter for any job should be concise and contain only the relevant information. It is not intended to restate information that is already listed in the attached resume but provide an overview of who you are, why you are applying for the position and why you believe you are qualified for the job. A customer service worker must possess the ability to get things done and handle problems simply and efficiently. Writing a concise cover letter makes you appear able to do this.

4. Relate previous customer service experience. While your previous job history will obviously be available in your resume, briefly mentioning your prior experience in your cover letter will hold the attention of the prospective employer. Customer service is a field where prior knowledge and experience is a valuable asset so it is in your best interest to point out that you are knowledgeable of the challenges and requirements of a job in customer service.

5. Be thorough. A customer service worker must have excellent attention to detail and be well-organized. When writing your cover letter, include all necessary information, especially any specific details requested by your potential employer, such as salary history or requirements, computer knowledge or your typing proficiency.

Resources

• Get cover letter writing tips at jobstar.org.
• Get cover letter writing help while you look for a job at hotjobs.com.