How to Find Call Center Jobs

Today, many call center jobs are being outsourced to countries outside the United States. However, it is still possible to find jobs in call centers which offer customer service, IT support and other "back office services" for companies around the world.

Things You'll Need

• Customer service experience
• Resume

Instructions

Find a Job in a Call Center

1. Network within your contacts to find others with experience or jobs in call centers in your area. You can find out what kind of technology is currently in use as well as put the word out that you are looking for a new position within the call center industry.

2. Research the contact information for call centers in your area. Typically, you will find call centers attached to the corporate headquarters of many large businesses and it is merely a matter of researching which businesses are headquartered in your neck of the woods.

3. Don't expect to walk in and ask for a job application. Most call centers are operated in secured buildings with no public access, so you will need to navigate their website or call the human resources phone number to schedule an appointment to make your application.

4. Look for temporary to permanent positions in a call center through your local employment agency. You can find listings for these services under "employment" in your phone book and many times, this is the best way to get your foot in the door at a call center.

5. Search the want ads of your local newspaper for listings in the customer service industry. You may also find call center postings under IT support and airline reservation centers.

6. Search for jobs online through websites such as Monster.com (see Resources below). You can use keywords such as "customer service representative" or "customer support" to find postings for call centers in your area.

7. Have a carefully prepared resume prepared to present with your application or interview. It should be brief and easy to read, thoroughly proofread, and must use correct grammar and spelling.

Tips & Warnings

• Your resume should reflect the skills which apply most to the job you are currently seeking. If you are in the market for a customer support call center position within the retail industry, for example, your resume should reflect your experience in resolving customer complaints as well as any retail experience you may have.

• Beware of call center employment finder scams. You should never have to pay a fee to find a job. Most legitimate employment agencies receive their commission from the employer, not the employee.