How to Write a Call Center Job Cover Letter

Working in a call center, you understand that time is a valuable commodity. Whether you are working in telemarketing, direct sales or customer support, your job is all about making the most of the short time you have with clients on the phone. This same principle applies when you submit your resume as application for a new position. The cover letter which accompanies it must be brief. Write it in a way which makes the most of the small amount of time recruiters spend reviewing applications.

Things You'll Need

• Postage
• Printer
• Resume paper
• Matching envelope

Instructions

Write a Cover Letter That Sells You

1. Be brief, but include vital information, such as your last call center position, whether it was in a telemarketing or customer service capacity. If you can condense information about your job responsibilities into one or two sentences, it will help the call center recruiter focus on why you are qualified for the position, without having to review your resume heavily.

2. Include information about your specialized skills as a CSR or call center agent. These might include familiarity with software, such as i-Sight, or experience trouble-shooting VoIP problems in your last call center position.

3. Highlight your communication skills by including information about your training in problem resolution. Since call center positions typically involve interfacing with customers, your target company will be looking for someone who is capable of resolving customer service issues in a manner that is beneficial to both the company and the client.

4. Don't forget to discuss your computer skills. Since most call center reporting software will require some data entry, it is important that you note your familiarity with basic software applications, such as Microsoft Office Suite.

5. Include information about your typing capabilities. You should indicate your word per minute (wpm) ability on both the keyboard and the 9-key, since a job in a call center may require the ability to type at least 30 wpm.

Tips & Warnings

• Use a good quality resume paper in white or cream for your cover letter and application materials. Your call center application is not the place to use fancy or colorful stationery.

• Start off with a professional tone and maintain it throughout your letter. You should address your recipient formally and use correct spelling and grammar.

• Don't write a generic-sounding cover letter. While your cover letter is certainly not the forum for personal self-expression, you should take the time to really highlight those call center skills which set you apart from other candidates to help keep your application from getting lost in the shuffle.