Difficulty: Moderately Challenging
Tap Your Existing Resources
Step1
Start by gathering all the information you and your staff have written that might be appropriate content for your website.
Step2
Make your site the best destination for information on your products or services, above and beyond the transactions you hope to attract. Customers will be more likely to buy from you if they also come to you for product support documentation, articles, patches and drivers, fixes and FAQs.
Step3
Set up an interactive link on every content page to give customers a chance to tell you if the page is helpful or not.
Step4
Build customer loyalty and extend your brand by telling your business story or your personal history on your website. Some customers won't be interested but those who are will build identification with your business and your site.
Step5
Introduce your staff with names, pictures, job titles, a brief bio of each and any contact information that is appropriate to provide on the website.
Step6
Create a blog that combines information, specials on new products and professional answers to customer mailbag questions.
Draw Ideas and Content
Step1
Let your customers help you develop content in the form of reviews of your products, success stories, discussion boards, service testimonials and a Q&A format with a new question every few days.
Step2
Study the content on your competitors' sites and on star content laden e-commerce. Consider what is likely to appeal to your prospective customers and what you wish to avoid.
Step3
Check out consultants and companies like InfoSearchMedia.com that develop professional website content (see Resources below). Whether you hire them or not, use your interactions with them and their marketing material to help you brainstorm new and better content ideas for your website.