How to File a Complaint on eBay
EBay is an extremely popular online auction website through which any user can buy or sell almost anything, from cars to antique dolls. But with popularity comes problems. Some buyers offer to "settle outside of eBay" (something that is expressly prohibited), while some sellers set up false advertisements and send items that were not what was listed; sometimes these sellers don't send items at all. Here is how to file a complaint on eBay against such members and to report other problems and complaints should they arise.
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Instructions
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Open your web browser of choice and navigate to eBay.
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Sign in to your eBay account using the text link located to the right of the eBay logo at the top of the main page.
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Find the drop-down menu entitled "Help" in the top right-hand corner.
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Find and click on "Security and Resolution Center" under "Help."
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Select from the options in the radio-button menu on the page that comes up ("Item Not Received," "Unpaid Item," "Spoof (Fake) Email," or "Report Another Problem") and select "Report Problem."
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Fill out the corresponding forms with the appropriate information.
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Tips & Warnings
Have your information in clear and concise format and somewhere easily accessible before filling out a complaint form on eBay.
If you are submitting an "Item Not Received" complaint, it must be more than 10 and less than 60 days after the listing ended.
If you are submitting an "Unpaid Item" dispute, most require a waiting period of 7 days after the listing ended. You cannot file an "Unpaid Item" dispute on listings older than 45 days.
If your "Spoof (Fake) Email" or "Report Another Problem" cannot be solved using the help system, don't be afraid to click "Email Us" and fill out the form appropriately.
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Comments
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EBAY IS COVERING UP BAD SELLERS. REMOVING NEGATIVE FEEDBACK LEFT THAT WAS ACCURATE HONEST AND EASILY VERIFIABLE. Now future buyers have no warning about these sellers. What happened to ebay. they at one time were a reputable company.
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I feel totally let down with Ebay Uk at the moment having just spent over £850 on a gas cooker(Advertised as a 'cash on collection only'), that does not work! I have opened a case which went on over its duration and then decided to escalate it! Bad move! They closed the case on the same day I opened it, because I paid in cash? The advert was allowed on Ebay on a Cash on collection advert , so..who protects me as a buyer in this case?
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I m don't happy with ebay because I did want of drive hard and a paid it date long I received box in empty it s likey joke and very angry. I want you back really box drive hard.
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kimirap
Jan 08, 2010
eBay is now more geared towards bigger business than ordinary folk that wish to sell individual items. I was disputing a 'voucher' offer that they gave me and I could not fully benefit from it due to their technical errors. I went through the - unsatisfactory and extremely limited - online complaints procedure. I was told I could write to their head office (Dublin) if I was not satisfied with their response. I did that in June 2009 and I have never received a written response. They do not respond to complaints and when you get through to them on the phone they lie and tell you they are going to deal with it and then don't bother to deal with it. I was advised by Consumer Direct Advice to send a complaint letter by recorded delivery, which I did before Xmas (at a cost of £5) and they have ignored that. I have to send another recorded delivery letter and then, if they don't respond, I ... -
bobbrant1959
Sep 21, 2009
I got so fed up with eBay and PayPal, having been cheated both as a buyer and as a seller, after years of paying and earning money for eBay, having been afflicted by feedback blackmail, having had false PayPal scam claims made against me, I finally, no matter how wise I had become to try and avoid such issues, decided to give eBay up as a bad joke. My buddy is in EXACTLY the same boat; he decided to launch his own fraud free auction site to get back at eBay, v Bid me. He does not charge sellers listing fees or commissions for basic / regular listings, which is nice. But me, I think I have decided to go for legal action against eBay and PayPal. I want to share some info and advice with others, to help them I hope. PayPal - Open a second saving or whatever account and use that one for PayPal, so you can keep nothing in it. Just use it to receive your PayPal bank withdrawals and then...
