How to Fix an iPod with the Sad iPod Icon

The "sad" iPod icon usually indicated that the iPod is having trouble connecting with a computer. This is, in most cases, not a serious issue and can be resolved with a few easy procedures. In most cases the data on the iPod is intact, even if the sad icon was displayed.

Difficulty: Moderately Easy

Instructions

1. Verify the iPod has a charge. If in doubt, allow it to charge for 30 to 60 minutes. Do not remove charging cable.

2. Toggle the Hold switch to the Hold position and back. Then press both the center (Select) button and the Menu (upper part of wheel) for up to 10 seconds.

3. Release the Select and Menu buttons when the Apple logo appears, and quickly simultaneously press the Select and Play/Pause (bottom of the wheel) button.

4. Switch from the electrical plug to a computer connection (if necessary) when the Disk Mode screen appears. The screen should change to the normal "Do Not Disconnect" update screen.

5. Contact Apple about finding a repair service if the iPod will not go into Disk Mode.

Tips & Warnings

• Older iPods (without Click Wheels) will require that the Previous and Next buttons are held instead of Select and Play/Pause to enter Disk Mode.

Resources

• The Apple website has further information on iPods and iTunes, including support and troubleshooting procedures.