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Step 1
Start troubleshooting your portable satellite radio unit by eliminating the most obvious things. Make sure your power supply is connected properly, and make certain the battery is fully charged or replace with a new one. You should also double check to make sure the batteries are inserted properly.
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Step 2
Check the connection to your antenna. If you are getting a weak signal, it may be due to an antenna either not properly connected or being obstructed. If the antenna is connected properly and has not worked loose, you should take the unit into an open space and be certain it is receiving a strong signal.
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Step 3
Take the unit into an area that is away from electrical devices, such as refrigerators or power tools. The electrical signals given off by various electronic devices could be interfering with the antenna. If this does not work, check again to be certain everything is properly connected. If your portable satellite radio's reception fluctuates, this could very well be caused by electrical interference.
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Step 4
See if the unit is functioning properly when it is attached to the docking unit, whether that is in the home or car. If the unit functions correctly when it is docked, then perhaps the problem is the portable unit's power supply.
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Step 5
Contact the maker of the unit directly. They can talk you through a checklist of specific items to troubleshoot your unit. You can also visit their website and look for a guide to your particular unit.
