How to Observe Conference Call Etiquette

People getting involved in routine conference calls know there are literally dozens of ways to anger others while "linked in." From the trivially annoying to the profoundly selfish, these problems tend to crop up, inspiring lists of "conference call etiquette" points that try to cover all of the basics.

Instructions

1. Provide a quiet line. That means no traveling calls, no ambient noise and no other distractions. As much as possible, participants should try to find their own quiet space for the call to limit cacophony on the line.

2. Don't misuse "hold" and other phone buttons. Know how to use your phone and practice considerate use. Putting the group on hold or accidentally blocking lines with phone features are common faux pas in cell phone conversations. Being competent and considerate prevents unnecessary accidents.

3. Give and get names. Since the conference call is faceless, part of the etiquette is establishing identities; say your name clearly before speaking, if not at each address, then every few minutes. Address others by name to keep things clear.

4. Practice the same rules and formalities that you would at a face-to-face meeting. Don't use the conference call as an excuse to fudge work, get on late or disregard time zones. Keep yourself prompt and honest.

5. Recognize the specific limitations of a conference call and work with them. Since a conference call does not provide the same visual cues, it's important for everyone to work that much harder to communicate well. Don't be afraid to ask diplomatically for clarification, and don't let others get away with improper conduct. Keep everything flowing by recognizing the extra effort that it takes to make a conference call into a meeting.

Resources

• Conference call etiquette tips.
• More suggestions to use in conference calls.