How to File a Complaint About Pop-Ups

Pop-ups are a popular method of advertising used by some Web sites. However, some Web sites use them to harvest personal information or to install files on your computer without your permission. If your computer system has been compromised by pop-ups, then you need to learn how to file a complaint to report this abuse.

Instructions

Difficulty: Easy

Things You’ll Need:

• Computer with Internet access

Take Action Against the Misuse of Pop-Ups

1. Know that if a pop-up results in your computer downloading a malicious file (such as virus or a file that alters the registry keys of your operating system) or a tracking cookie to monitor your Internet usage, then the party responsible for this action may be violating the Computer Fraud and Abuse Act.
2. Be aware that Web sites that use pop-ups to collect information (i.e., your email address) and then share that information with third parties are violating anti-spam laws, unless this practice is clearly stated in their privacy policy.
3. Read the privacy policy of any Web site where you encounter pop-ups to learn about the type of information collected by them and how the Web site intends to use it.
4. Learn more about the specific ways pop-ups have been used inappropriately to promote spam and the consequences from the press release on the Federal Trade Commission Web site (see Resources below).
5. File a complaint with the Federal Trade Commission if one or more of the above scenarios apply to you (see Resources below).

Reduce the Impact of Pop-Ups in the Future

6. Use a pop-up blocker. Most Internet services and browsers have built-in pop-up blockers. Refer to the Help or About section of the browser or service to learn how to turn your filter on and to set its restrictions.
7. Install a spyware filtering program and periodically scan your system for unwanted files and programs that may have been installed on your computer without your consent.

Tips & Warnings

• Sometimes, a pop-up is actually legitimate and necessary. In fact, there are times when blocking a pop-up from launching can interfere with the function you are trying to perform at the time. An example might be when you are downloading or installing a program and a pop-up appears to provide instruction or lead you to the next step. Most browsers recognize and allow this kind of pop-up.
• You can bypass filters on pop-ups while clicking on a link if you press and hold down the Control key on a PC.