So, you've had a disappointing flight experience on Delta Airlines. You've contacted customer service but you haven't heard back or weren't satisfied. You could, after exhausting all other avenues, go straight to the top. Here are tips for how to contact Richard Anderson, the chief executive officer of Delta Airlines.

Before you even consider contacting the president of Delta, be sure you have exhausted every other customer service alternative. Wait 6 to 8 weeks before contacting the president. Only after you have done all you can with Delta's customer service, should you contact Richard Anderson.

After you have contacted customer service, and waited 6 to 8 weeks, send an email to: richard.anderson@delta.com.

Make sure your email is concise and professional and bears a subject line that explains why you are contacting him. Explain, in a succinct fashion, how customer service has not satisfied your complaints successfully.

Understand that you are not the only person contacting Anderson with a complaint. It may take some time before he and his team respond.

If he does respond, remember to send a thank-you response. If he does not respond within a reasonable period of time, send a follow-up email.

If the email address bounces (it doesn't send), try sending a typed letter through the U.S. Postal Service. His mailing address is: Richard Anderson, PO Box 20706, Atlanta, Georgia 30320.

Tip

  • Be polite and courteous in your letter.

About the Author

Mike Beyman is a vice president at WVBR-FM. He also is the co-executive producer of "The Sunday Forum with Tommy Bruce" hosted by Cornell University's vice president of communications. Beyman is a Bachelor of Arts candidate from Cornell University.

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