How to Book Travel on Air Asia


AirAsia was founded in 2002 as the first low-cost, no-frills airline in Malaysia. It aimed to make domestic air travel more affordable and accessible. Initially flying only within Malaysia, Air Asia now services international travel destinations throughout Southeast Asia.

Things You'll Need

  • Internet access

Book Tickets on Air Asia

  • Use Air Asia's Web site to book your flight (see Resources below). The site is available in English and is very easy to use.

  • Call 011 (+60) 3 86 60 43 43 to speak with an agent regarding a booking.

  • Print your itinerary with the confirmation number. Have it handy for your flight. Air Asia is a ticketless airline.

  • Go to an Air Asia's walk-in sales station or office to purchase a ticket in person.

  • Book flights on Air Asia when planning your Southeast Asian travel itinerary. Among its destinations are Bali, Hanoi, Bangkok, Phuket and Siem Reap. There are many flights departing from Kuala Lumpur and Bangkok. However, Phuket, can only be reached from Kuala Lumpur and Bangkok and Singapore can only be reached from Bangkok.

Choose a Departure City Served by Air Asia

  • Fly out of Malaysia to explore other parts of Southeast Asia. Other countries serviced by Air Asia include Singapore, Thailand, Vietnam and Indonesia.

  • Familiarize yourself with the destinations of departure cities. Although Air Asia services over 40 cities in 10 countries, only a few flights depart from most non-Malaysian cities.

Be Aware of Air Asia Policies

  • Make any changes to your flight 48 hours before you're scheduled to leave. You will pay a flight change fee and the fare difference.

  • Forget about changing the destination of your flight; it can't be done. You will have to book a separate flight without a refund.

  • Check in at the counter 45 minutes to 2 hours before departure. You will not be compensated if you're late.

  • Make sure your baggage weighs no more than 33 lbs. to avoid a surcharge.

Tips & Warnings

  • Kuala Lumpur and Bangkok have the most flights departing from their airports.
  • Kuala Lumpur has the most extensive list of destinations. Bangkok is another convenient departure city.
  • Bring a snack or meal to enjoy on your flight as Air Asia does not provide free food to cut down on costs.
  • From Phuket, you can only reach Kuala Lumpur and Bangkok. From Singapore, you can only reach Bangkok. From Bali, you can only reach Jakarta and Kuala Lumpur. Keep these restrictions in mind when planning your trip since these are all very popular destinations.

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