How to Book a Trip on CountryLink

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The CountryLink rail system provides train coverage for Queensland and New South Wales in Australia. With over 2 million passengers serviced per year, the CountryLink system is popular among both local and international travelers. If you're looking to avoid traffic congestion, give CountryLink a try.

Things You'll Need

  • Internet access
  • Computer with Internet capability

Book Train Travel on CountryLink

  • Book reservations on Countrylink by calling Rail Corporation New South Wales at 011 (+61) 2 8202 2000, or by visiting their Web site (see Resources below).

  • Utilize a travel agency or CountryLink's phone service for special accommodations. Travelers who want to book a sleeper car can contact CountryLink's customer representatives. In addition, groups larger than nine and those needing special services should utilize the CountryLink email and phone service.

  • Know the refund and cancellation policy of CountryLink before booking a trip. A full refund of train fare is available up to 7 days before departure. For trips cancelled less than 48 hours before departure, there is a service fee of about $15, and the ticket must be delivered to the departing CountryLink station.

  • Reserve your seats aboard CountryLink's various lines by using the company's Web site. The CountryLink site offers route maps, fare information and advanced booking for travelers purchasing economy and first class accommodations.

Ride the Rail on CountryLink

  • Make use of CountryLink's various on-board facilities during your trip. Every CountryLink line features a buffet car for snacks and small meals during day trips. In addition, passengers have access to clean restrooms and comfortable seats.

  • Venture into Australia's past by traveling aboard the CountryLink western route. Travelers who book a trip westward will see the red soil of the Outback, the beautiful Mudgee vineyards and the silver-mining city of Broken Hill.

  • Enjoy Australia's beautiful cities aboard the CountryLink southern route. Visitors to Australia can use the southern route to see the museums and cultural centers of Sydney. In addition, travelers can enjoy the beautiful architecture of Melbourne and the historic buildings of Canberra.

Learn the Rules of the Rail on CountryLink

  • Hang on tight to your CountryLink ticket to avoid hassles at the station. Passengers who lose their tickets can contact CountryLink for a replacement, which costs about $12.

  • Pack lightly for your trip aboard CountryLink's trains. Passengers can check two bags weighing up to 20 kg. (44 pounds) and may store an additional 20 kg. of unchecked luggage in the train's luggage car.

  • Reserve a spot in advance for your bicycle aboard CountryLink. The system's policy is that passengers can bring aboard bikes, snowboards and surfboards for a $12 storage charge.

  • Obey the strict rules enforced by CountryLink staff and station police. Passengers who smoke, block train doors and use offensive language can be fined $400 on the spot.

Tips & Warnings

  • All phone numbers include the United States international prefix "011." When calling internationally from outside the United States, check which prefix to use. All country codes are within parentheses and begin with a "+" sign.
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