Step1
Tip #1 - ‘Indirect’ Marketing – Now before you roll your eyes and scream, “Oh gosh not another one!” Hear me out. First of all your marketing is not just your flyers, ads or sales pieces, but rather things like adding copy to the back of your business cards, the presentation of your products, how your employees speak to your customers, how your business smells (yes I said “how your business smells”), what your office looks like, how you dress and how you reward your customers. There are so many things I can tell you but, all of these things I mentioned will only give you more word-of-mouth and free advertising. Nothing beats having a REAL person say that you are the best thing since sliced bread!
Step2
Tip #2 – Sales & Marketing – Okay now here’s the scoop here…You see many entrepreneurs often mistake these two as some interchangeable term and they’re absolutely WRONG! Listen let me make it simple for you so don’t do the same thing. Marketing is the process of generating leads or traffic to your store, phone calls to your office or a list of people interested in your product or service. Sales is the actual act of persuading the customer and collecting the money for your product or service. Your sales force is not your marketing team and the two should not be confused. However, their success or lack of success in treating your prospects and customers with care and respect will resonate throughout your business.
Step3
Tip #3 - Website – In this day and age, for a person not to have a fully functional website that helps them to build relationships and drive more sales through their business; completely blows my mind! The potential for people to create loads of increased revenue is tremendous, just by forming an online relationship with their current customers through email. You can literally run a special and send out an email to your current customers notifying them of it and be sold out in a day!
Step4
Tip #4 - Systems – Oh boy here’s another one. If you’re in business and intend on staying is business and growing it, then systemizing your processes is an absolute MUST! It may mean buying software or creating a manual system depending on the procedure. Having a systemized and predictable process of doing things is like breathing…Without it you CANNOT survive!
Step5
Tip #5 - Accounting – Let’s say a little rhyme I made up okay! “Money in, money out; where does the money go? If you do not book it first, how will you ever know?” Accounting, Finance or Bookkeeping what ever you’d like to call it is simply essential for running your small business as efficiently as possible. Besides if you don’t track your income you may never know where it’s being made. I’ve had the opportunity to meet quite a few people that have had books that my baby girl could have done by banging on my keyboard! Are you guilty of this too? Many business owners find great revelations or insights into their business by getting an in depth analysis of their books.
Step6
Tip #6 - Research – Now this may be a little more advanced for many people with an offline business but if you were to spend a little more time in researching the buying habits of your current customers, you may quickly find that there are reasons beyond your understanding that people purchase items from you. You might also be surprised what people will tell you. Additionally, your customers do not generally buy your product or service for the same reasons, so finding out what the main reasons are will not only help you serve the masses more efficiently, but it will help you to create more value for your non-consumers. This way you’re covering all of your major angles and providing greater quality for consumers and converting non-consumers into paying customers. Can you say, “More Sales?”
Step7
Tip #7 – Emotions – Now you’re probably thinking, “WHAAA?” Well let’s put it this way, when you go to a store, any store and buy something you need or want what are you doing? Are you using logic or intellect? NO Way! You’re fulfilling some emotional state. Human beings NEVER buy something for logical reasons despite what you think or some know-it-all tells you. SO how do you apply this to your business? Well here’s one thing you can do. When a customer walks in and asks a question, have someone honestly and sincerely answer their question and find out exactly what they need or want. Show them you care and they’ll reward you with their money over and over again!
Comments
ActorAndHost said
on 6/7/2008 You have a lot of good info and ideas to share!
Tony
iecep said
on 1/11/2008 Tip#8
You should always have a standby funds for at least 6 months before you establish your business,Otherwise the earning of your new business will be used finance your family daily living.If you can have standby funds it is more likely your business won't grow...
shahbasharat said
on 1/2/2008 for Tip #7; do u mean that customers should not be inspired to buy other products that may be unrelated to what they had originally stepped in to the store for? but doesnt it also defeat the purpose of advertising?
BarryWaite said
on 12/8/2007 Thanks...I will review again and again. I'm developing a web based coaching business so this helps me in that endeavor. Thanks!
AfterTheLaunch said
on 11/4/2007 Free Accounting software at http://www.WinWeb.com for small business owners and independent professionals.