How to Troubleshoot a Lexmark Color Laser Printer

What is wrong with your Lexmark color laser printer? Sometimes it prints, sometimes it doesn’t. You keep getting paper jams. Luckily Lexmark printers aren’t that hard to troubleshoot. Here are a few steps to troubleshoot your Lexmark color laser printer:

Instructions

Difficulty: Moderate

Things You’ll Need:

• Lexmark color laser printer

1. Be sure that everything is plugged into the proper place. This includes power cords, USB cables and server cables.
2. Check to see if there is a paper jam. Newer printers will tell you the location of the jam, while older printers require that you open them up and search for the jammed paper.
3. Be sure that your computer is networked to the printer if you are on a shared network. Open your control panel and click on "Printers." It will display all printers that your computer can access.
4. Consult your manual for specific troubleshooting tips.
5. Ask a family member to look at the printer. Sometimes we overlook a simple solution that may be caught by someone else.
6. Visit the Lexmark Web site, click on "Customer Support" and search the knowledge base section. This is a great database for specific problems, with step-by-step instructions to fix your printer and computer.
7. Call Lexmark’s customer-service hotline. Have all printer information handy to talk to the representative, such as make and model number.
8. Print a test page. Make sure that everything is lined up and ready to work again.

Tips & Warnings

• Sometimes if your laser printer isn’t printing properly, it has to do with the toner cartridge. Remove the cartridge, shake it and replace. This might fix your problem.
• Turn your computer off, wait for a few minutes, and then turn it back on. Sometimes this will make your finicky computer’s problem disappear.
• Use customer service as a last resort. During peak times the call volume can be astronomical. The possible long wait to talk to someone will just add to your current headache.

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