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Step 1
Check your VoicePulse package. It should come with a complete user’s guide and troubleshooting information.
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Step 2
Visit the VoicePulse Web site. It has several FAQs on troubleshooting. Problems vary in nature, and there is no provision of an in-depth troubleshooting guide. However, the following should help you sort out the major issues.
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Step 1
Check your Internet connection. Dial tone problems are most commonly related to Internet connectivity. Check your router connection. Try power cycling these devices.
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Step 2
Check your IP address. Dial ****110# to retrieve your IP address. You should hear a number other than 0.0.0.0. If not, then your system is not recognizing the IP address and hence you have no dial tone. Secure the cable connection between the router and the adapter. Again, try power cycling.
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Step 3
Check your phone. See if the connection at the jack isn’t loose. Make sure the line is active.
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Step 4
Experiencing intermittent dial tones? This could be a result of your router not being able to register your device efficiently.
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Step 1
Update your firmware. Use the latest firmware, regardless of the router installed on your system.
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Step 2
Put the IP address of your phone adapter in the DMZ (Demilitarized Zone) of the router. This will prevent SPI from cutting off your phone calls.
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Step 3
Run the Internet Speed test. Make sure you have a minimum speed of 90 kbps.
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Step 1
Call up the customer care of VoicePulse and ask them to remove the Caller ID of the previous owner. Tell them to make the Caller ID blank.
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Step 2
Update the information and replace it with your name ID.
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Step 1
Inspect the telemarketers block feature. The ‘not in service’ tone is a part of this feature. The tones cause auto-dialers to disconnect before your phone rings.
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Step 2
Stop the tone by turning off the Telemarketer Block from your Account Center on the VoicePulse Web site.
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Step 3
Edit and save the settings.
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Step 1
Make sure your time zone is set correctly. The default account is set to GMT.
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Step 2
Log into your Account Center using the Web site and click on ‘Account Summary.’ Click ‘Edit Account Information’ and reset your time zone.
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Step 1
Do the following if you have Do Not Disturb with Prompting active, and when a person calls the first time it works, but on redial the number rings without prompting.
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Step 2
Check if the caller telephone store the "3" selection to ‘dial the number anyways’ option. For this reason, when someone presses the redial to call a blocked and prompted VoicePulse Phone, the stored redial entry triggers before the prompted message is heard.
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Step 3
Notify the caller if this is the case.
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Step 1
Remove any electronic interference obstructing the VoIP service. Keep the devices away and separate using an exclusive power strip for all VoicePulse VoIP components. Check if using a cordless phone or if there is a presence of a microwave in the vicinity.
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Step 2
Eliminate bad cables. Replace all bad cables, including the network cable.
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Step 3
See if the router is responsible for bad audio quality. If you have a cable modem, try bypassing the router to check the connection quality. Try taking the router device to another service or line in the network to check the quality. Defective routers need to be replaced.
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Step 4
Check if your phone is defective. Pick up the phone and dial **** and wait to hear the menu. If you hear static, then you will need to get your phone replaced.
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Step 1
Ask the other party to turn the volume down on their phone.
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Step 2
Check the speaker volume. Try to lower the speaker volume to check if the echo is removed. Some phones are more prone to echo problems. Ask the calling party to try and replace their phone if this is the case.
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Step 3
Contact VoicePulse customer support for further help.
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Step 1
Learn more about ‘one-way audio’ problems. The router or firewall is most likely blocking the data from passing through your phone.
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Step 2
Check the configuration of your phone adapter and conduct a detailed review of information regarding DMZ (demilitarized zone) and port forwarding.
