How to Get Call Forwarding with VoIP
The call-forwarding feature allows you to handle incoming calls and redirect them to the appropriate person or department. It is one of the most commonly used features by corporate as well as small business. Even individuals manage phone calls between two phone numbers using this feature. You can ideally use this feature in VoIP (Voice over Internet Protocol) the same way you use it for your LAN (Local Area Network) or mobile phone lines.
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Instructions
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Confirm with your VoIP service provider if you have the call-forwarding feature. This feature is provided for free by majority of VoIP service providers in the United States.
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Subscribe to the service from your existing provider if this feature is not available for free in your monthly plan. You may want to consider switching to a new provider in such a situation.
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Refer to the manual for information on setting up the call-forwarding service. Follow the instructions and learn how to forward calls. Try using this feature. For example, when using 'Vonage' VoIP, you can press the 'flash' button on your instrument when you receive a call, dial the number of the person or department where you wish to forward it and hang up.
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Learn the process though it appears to be simple. It can vary from one service provider to another. Some providers require you to press a code as a prefix before forwarding a call.
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Setup the call forwarding to a single number. You may not require a person to receive a call if all incoming calls have to be forwarded to a single phone number. Visit the official website of the provider, login and edit your settings.
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Talk to your VoIP service provider's customer care representative, if you face problems that are more technical.
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Tips & Warnings
Record and set a pleasing music or tone when keeping the incoming caller waiting while the call is being forwarded. If the number is busy, keep the caller informed before redialing multiple times. Learn to switch between calls.
Evaluate your need of the call-forwarding feature. Many small businesses often forward incoming calls to a voicemail box.
Many corporate companies now have a toll-free number where all incoming calls are routed through a series of questions and depending on their options, the phone call is forwarded to the appropriate person or department.
Call forwarding feature can be used within the company as well as for connecting a third party. Explore the 3-way calling option to enhance this feature option.
