How to Use Packet8 VoIP Service

Packet8 allows you to make phone calls using the internet through its VoIP (Voice over Internet Protocol) service. If you have already bought a plan from Packet8, you will find the contents of this article more useful. Make sure you have set up your VoIP service and tested it.

Difficulty: Moderately Easy

Instructions

1. Get familiar with your phone handset. Learn all basic inbuilt functions of the phone from the user’s manual.

2. Learn how to make calls using your Packet8 plan. Maximize the use of your monthly plan. If you have taken an unlimited plan, you can make calls without worrying about additional billing.

3. To make a call within your area code, directly dial the seven-digit number (without the area code) just the way you would make a call from your regular phone.

4. For all calls outside the area code, dial the 11-digit number using 1 as the prefix followed by the number (with the area code).

5. To make an international call, simply dial the International code followed by the number with the area code.

6. Activate and setup your voicemail. Record greetings for incoming calls. Configure the timestamp using your Accounts page by login into the website. Learn how to attach and forward your voicemails through emails. Also, learn how to retrieve voicemails.

7. Configure the caller ID with name feature. Enable the caller ID feature using the Accounts page from the website. Learn how to disable and enable the caller ID feature. To enable the feature Go to Accounts, then Update Account and click the Personal Information tab. Check or uncheck the “Display the name on caller ID on all accounts” option. Save your settings. For disabling caller ID, go to “Block my name on outgoing calls” option in Edit Settings.

8. Press the Flash button or Switch hook to use the call-waiting feature. It allows you to switch calls between two parties when your phone is in simultaneous use. To have undisturbed calling, dial *70 before making a call and the call-waiting feature will be disabled. You can also enable call-waiting ID to view the number of the party calling you when you are on line with another caller.

9. Learn how to use the call-return feature. Press *69 to call the last incoming call on your phone line.

10. Master the call-forwarding and three-way calling feature. It allows you to route calls to the right person. The three-way calling feature allows you to handle a three-party conference call. Just use the ‘lash button and dial the number to invite the third party into the conversation.

11. Learn to manage important calls. Priority calls can be administered with great care by using the Do Not Disturb *78 code. The incoming caller will be informed that you would not like to be disturbed. Dial *79 to deactivate when the conversation is over.

12. Block anonymous callers using *77 when receiving a call. This sends all incoming anonymous calls to your voicemail box. To deactivate this feature, simply dial *87.

13. Use the Enhanced 911 feature to make emergency calls.

14. Subscribe to other paid features such as Virtual Phone Number, Distinctive Ringing, Toll free number, and Directory Assistance to get most out of your Packet8 VoIP service. These features have an additional low monthly cost which is supplemental to your existing basic plan.

15. If you have any problems, contact the customer care center at Packet8 for help.

Tips & Warnings

• Buy the right accessories to improve your Packet8 service experience. This includes accessories such as headphone gear, speakerphone, firewall devices, computer accessories and a portable phone handset.
• Review the contract terms before using VoIP features and services.
• Improve the voice clarity on your VoIP phone calls by increasing the bandwidth and connection speed of your Internet connection.
• Develop a habit of freeing up valuable space off your voicemail box by regularly retrieving, forwarding and deleting voice messages.
• Optimize the use of the features by login into the website account and locating each setting to configure your service.