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Step 1
Meet with management team to discuss options in a variety of crises. Consider all possible what-ifs.
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Step 2
Delegate responsibilities and make clear who is responsible for what in a given crisis.
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Step 3
Consider where you will meet if there's a fire or how you will communicate if the phone lines go down.
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Step 4
Draft a loss-prevention manual to determine ahead of time how you will minimize loss. Doing so may lower your insurance liability payments.
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Step 5
Post emergency evacuation routes in several sites in your buildings where they can be readily seen by employees.
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Step 6
Have fire equipment where it can be readily accessed and seen.
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Step 7
Make sure that there are employees trained ahead of time to deal with life and death situations, such as giving cardiopulmonary resuscitation (CPR).
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Step 8
Drill employees regularly so that they will know what to do and not panic if a crisis situation occurs.
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Step 9
Remember to plan for a variety of crises. Although a visit from the Immigration and Naturalization Services or the Occupational Safety and Health Administration is not a matter of life or death, your receptionist should know how to respond ahead of time.
