How to Successfully Return Merchandise Purchased on the Internet
Whether you ordered the product yourself or received it as a gift, you can easily return merchandise purchased from an e-tailer.
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Things You'll Need
- Original Cartons Or Other Carton
- RMA Numbers
- Postage Stamps
- Shipping Insurance
- Packaging Tape
- Packing Peanuts
- Packing Slips
- Pencils Or Pens
- Spiral Notebooks
- Wide-tipped Marking Pens
Instructions
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Locate the product's packing slip, which should have the e-tailer's customer service contact information.
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2
E-mail or call the e-tailer's customer service department for an RMA (Return Merchandise Authorization) number.
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3
Ask about the company's policy on return shipping charges. Most companies will pay for shipping if the product received was incorrect or the merchandise was damaged during shipping.
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Ask for the mailing address, the amount of insurance to purchase, the name of the shipping company to use, and the type of shipping service to use.
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5
Repack the item in its original packaging if available. Some companies will charge you a repackaging fee if the original packaging is missing or damaged.
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6
Pack the item to ship. Before sealing the package, include inside the parcel a note containing any information required by the e-tailer for returning the product.
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Write your RMA number - in large, bold numerals - on the outside of the package.
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Send the package off as instructed by the company.
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Make sure you receive an e-mail indicating that the e-tailer has received and processed the returned item. If you do not receive such an e-mail, follow up immediately.
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Tips & Warnings
Save your packing slip. For most e-tailers, it's a multipurpose receipt that contains the information needed for returning the product, the product number and, often, a mailing label for returns.
Use Feedback Direct's Orange Pages to locate an e-tailer's customer service information. Just go to the Related Sites and select Feedback Direct's Orange Pages option.
Most e-tailers have a 30-day return policy, much like traditional retailers.
