How to Cancel AOL Due to Death

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In the unfortunate event of a death in the family, you can cancel or re-purpose the deceased’s AOL account. Because billing is set up through the master AOL account, transfer the master account to an existing sub-account, and then change the payment method to the sub-account owner’s credit card. You need to have the username, password and security question for the master account, as well as have a sub-account, in order to make this change. Otherwise, contact AOL Customer Service to cancel the account or obtain the master user's credentials (see Tips and Resources).

  • Log in to AOL with the master account username and password. The security question prompt displays.

  • Type the answer to the security question in the Account Security Question field, and then click “Continue.” The Account Management options screen displays.

  • Click the “My Account” link or enter the URL to the My Account page in the browser (see Resources).

  • Click the “Manage My Subscriptions” link in the Service Options column to open the "Manage My Services & Subscriptions" page.

  • Click the “Change Payment Method” link to open the Payment Method screen.

  • Click the radio button next to a saved payment method, or click the “Add New Payment Method” link to open the New Payment Method form. Complete the form with valid credit card information.

  • Type “I Agree” in the text box at the bottom of the screen to authorize the changes, and then click “Save.” The payment method is updated.

Tips & Warnings

  • If you do not know the username, password and security question for the master account, or if you simply want to cancel the service by speaking with a representative, call AOL Customer Service department at 1-800-827-6364. You can also contact customer service while logged in to AOL by accessing the online customer service URL (see Resources).

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