How to Cancel AOL Due to Death

Save

In the unfortunate event of a death in the family, you can cancel or re-purpose the deceased’s AOL account. Because billing is set up through the master AOL account, transfer the master account to an existing sub-account, and then change the payment method to the sub-account owner’s credit card. You need to have the username, password and security question for the master account, as well as have a sub-account, in order to make this change. Otherwise, contact AOL Customer Service to cancel the account or obtain the master user's credentials (see Tips and Resources).

  • Log in to AOL with the master account username and password. The security question prompt displays.

  • Type the answer to the security question in the Account Security Question field, and then click “Continue.” The Account Management options screen displays.

  • Click the “My Account” link or enter the URL to the My Account page in the browser (see Resources).

  • Click the “Manage My Subscriptions” link in the Service Options column to open the "Manage My Services & Subscriptions" page.

  • Click the “Change Payment Method” link to open the Payment Method screen.

  • Click the radio button next to a saved payment method, or click the “Add New Payment Method” link to open the New Payment Method form. Complete the form with valid credit card information.

  • Type “I Agree” in the text box at the bottom of the screen to authorize the changes, and then click “Save.” The payment method is updated.

Tips & Warnings

  • If you do not know the username, password and security question for the master account, or if you simply want to cancel the service by speaking with a representative, call AOL Customer Service department at 1-800-827-6364. You can also contact customer service while logged in to AOL by accessing the online customer service URL (see Resources).

References

Promoted By Zergnet

Comments

Resources

Related Searches

Check It Out

Geek Vs Geek: Robot battles, hoverboard drag race, and more

M
Is DIY in your DNA? Become part of our maker community.
Submit Your Work!