How to Identify the Hz on a Samsung
The Hertz, Hz, measure of frequency number for a Samsung TV or monitor helps a Samsung customer to determine the rate that images refresh on the screen per second. A product with higher Hz improves the viewing experience by refreshing images faster. When images refresh faster, they appear clearer and less blurry -- a crucial feature for high-definition media users or plays video games players as knowing the Hz can help you to determine if blur or lag will occur during playback. Samsung provides customers with three primary ways of identifying the Hz on a Samsung product.
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Instructions
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Review the full specifications for the product online. Go to the Samsung home page, click “Support,” type your product’s name or model number in the "Search by Product Name or Model Number" field and then click the “Find Product” button. On your product’s page, click “Specs” and then scroll down the page to see the Hz details.
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Check your product’s user manual -- print or online copy -- for Hz information. To see the manual for a product online, search for the product on the Support page, click the “Get Downloads” button and then select a manual to download and check.
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Contact Samsung customer service via live chat or by phone for assistance with identifying the Hz. To use Live Chat, go to the Samsung Contact Us page, click “Live Chat Support,” enter your name in the window that appears, select a product type on the first drop-down menu, select “Product Information Request” on the next, click “Start Chat” and ask your question when an agent is available. To speak with a Samsung agent, call 800-726-7864 and follow the phone prompts to reach an agent.
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Tips & Warnings
If your Samsung product search using the "Search by Product Name or Model Number" field doesn’t help you to locate your product online, click one of the product links below the field and follow the onscreen prompts to narrow the search to your specific product.
