How to Troubleshoot a Heatilator Gas Fireplace

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Not only can adding a fireplace to your home help reduce energy costs by lowering demand on your central heating system; many homeowners revere the comfort and aesthetic fireplaces can add to any room. Knowing how to troubleshoot malfunctions that the fireplace may experience is one of the most important parts of learning how to use these fireplaces. Simple issues that a Heatilator gas fireplace will experience can be addressed using very basic troubleshooting skills.

  • inspect the wiring from the fireplace module to the pilot assembly if the pilot light will not ignite. First, check the wiring connections underneath the pilot light and make sure they are secure and not loose or damaged. Replace any damaged wires; secure any loose ones and see if the pilot light will ignite.

  • Check that the fireplace has electrical power. This is an ideal troubleshooting step if the pilot light alone will still not ignite or if the entire fireplace shows to have no power. Check the breaker box for the circuit that the fireplace is using or replace the batteries in the battery pack if you are using battery power in lieu of an electrical outlet.

  • Verify that the fireplace is receiving sufficient gas supply. Make sure the valve on the fireplace's gas supply line is open. If it is, contact your gas company to make sure that your service has not been interrupted and that your account is in good standing. In the failure of these troubleshooting steps, you will need to contact a Heatilator product support representative to handle the issue from here.

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