How to Be a Vet Receptionist
As a vet receptionist, you are often the first person that a client encounters when they bring their beloved pet to a veterinarian. You must deal with the financial and emotional aspects of the practice. During a pet health crisis, the owner may be distraught when he arrives at the office. You will need to remain calm and offer help and reassurance. Your job will entail answering phones, scheduling, filing and customer service. Some colleges offer courses in veterinary assistant/receptionist jobs, but advanced training is usually not required to undertake the position. Basic knowledge or experience as a receptionist combined with a love of animals is usually enough to obtain the job.
Other People Are Reading
Instructions
-
-
1
Hone your basic clerical skills. A veterinary receptionist must understand filing, paperwork and computers. Typing skills and a general knowledge of the Internet also will prove useful.
-
2
Enroll in a communications course at your local college. The course will improve your customer service skill. It also will enhance your phone skills. You can list the class on your resume once it has been successfully finished.
-
-
3
Learn to use a multi-line phone system Many veterinarian offices have more than one phone line. You will be faced with answering numerous calls, placing people on hold and taking messages.
-
4
Volunteer at a local animal shelter or boarding facility to gain hands-on animal experience. Take an animal first-aid course to learn the basics of animal care.
-
5
Read books on animal care and pharmaceuticals. During the interview process, it will help to have a basic knowledge of such things.
-
1
Tips & Warnings
When applying for a vet receptionist position, you should construct a cover letter that briefly outlines your knowledge and love of animals.
You should feel comfortable around all types and sizes of animals. If you are afraid of animals or have a dislike for certain types, being a veterinarian receptionist is not the job for you.
You should also re-evaluate your career choice if you are allergic to animals.
References
- Veterinary Crossing: Becoming a Veterinary Receptionist
- Animal Ark Veterinary Centre: Career Opportunities
- Healthy Paws Veterinary Center: Veterinary Receptionist Job Descriptions
Resources
- Photo Credit Comstock/Comstock/Getty Images
