How to Cancel an XML Order on Google Checkout

Google Checkout orders can be processed via HTML or XML.

Google Checkout allows you to sell products on your website, with Google processing the sale for a small fee. If you use Google's XML API on your website, these orders are handled on your website without asking shoppers to leave your website to complete the transaction on the Google Checkout website. If you need to cancel an order, do it from your Google Checkout account's order inbox. Any cancelation triggers an automatic email to your customer.

Instructions

1. Open your browser and visit the Google Checkout website at checkout.google.com.

2. Enter your store's email address and password. Click on the "Sign in" button.

3. Click on the order number for the order that you want to cancel in your order inbox.

4. Click on the "Cancel entire order" button on the right side of the screen.

5. Select a reason to cancel the order, enter your comments and click on the "Cancel order" button to send the buyer a notification email.

References

• Google Checkout Merchant Help: Cancelling Orders