How to Troubleshoot the Wireline Network
Wired or "wireline" networks use cables to connect your computer to a central router that directs your network traffic to the Internet or an internal network server. If you are not able to access either of these locations, you must troubleshoot the issue using basic Windows commands and checking the cables connected to the router. The steps identify and fix some issues before you spend money to have a technician look at the problems.
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Instructions
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Locate the cable connected to your computer. Ensure it is securely faceted to the network card. After you check the network card connection, check the cable connected to the router. Ensure the router cable connection is also securely inserted into the router port.
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Ping the network server or a server on the Internet. The "ping" utility is included with each version of Windows. Click the Windows "Start" button and type "cmd" in the search text box. Press "Enter." Type "ping name" where "name" is a website domain name or your network server name. If a fail message is received, the problem exists with your router, cables or the network card.
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Update the drivers on your network card. Click the Windows "Start" button again and type "device manager" in the search text box. Right-click your network card and select "Properties." Click the "Driver" tab and click "Update" to update to the latest driver version. This procedure also fixes any driver issues from viruses or software that accidentally deletes important driver files.
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Check the network connection with another computer on the network. If another computer accesses the Internet or network just fine, then the problem is probably your computer's network card or driver software. If others cannot access the network, the issue might be resolved by replacing the router.
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