How to Troubleshoot BES

BES refers to BlackBerry Enterprise Server, which serves as a middleware suite between messaging/collaboration software suites and servers, workstations and mobile devices. Most problems with the BES occur during the activation phase, during which a working connection is established between the BES and another source. If you encounter any problems during this process, keep an eye out for a few easily identifiable causes before giving up on BES.

Instructions

Activation Stops Responding

1. Cancel the activation and try it again after verifying that an activation password has been set on the BES and that wireless transceiver is turned on.

2. Verify the email address is properly set by launching BlackBerry Manager, clicking "Server," right-clicking the user account, clicking "Properties" and checking the email under the "General" tab.

3. Check that the BlackBerry Policy Service hasn't been stopped. Access the BES, type "services.msc" in the "Start" menu search bar and double-click "BlackBerry Police Service." If the service has stopped, then restart it.

Slow Synchronization Halts At Zero Percent

1. Log in to the "BlackBerry Administration Service" console.

2. Expand the "Policy" tab in the "BlackBerry Solution Management" menu.

3. Select "Manage IT Policies," "Required IT Policy," "Edit IT Policy" and "PIM Synchronization."

4. Open the drop-down menu next to "Disable Wireless Bulk Loads" and select "No." Click "Save All."

References

• BlackBerry Knowledge Base: Wireless Enterprise Activation Stops Responding
• BlackBerry Knowledge Base: Enterprise Activation Process Stops At 0% Of The Slow Synchronization Process