How to Troubleshoot ABBYY FlexiCapture

ABBYY FlexiCapture is a software suite that can extract data from documents like surveys, questionnaires, purchase orders and claims forms, and then organize that data as a database or file. It is a very complex suite that has over 100 known troubleshooting issues, many of which have yet to be resolved. Several of the most common error messages, however, do have solutions.

Instructions

"To view this page you need to have administrator’s permissions."

1. Load your registry editor through the "Start" menu, locate the following key and delete its "DBConnectionString" value:
   HKEY_LOCAL_MACHINE\SOFTWARE\ABBYY\FlexiCapture\9.0\WebServices

2. Open the "Services" panel from your "Start" menu, locate the "World Wide Web Publishing" service and restart it.

3. Launch the "Run Administration and Monitoring" console, open the "Application Server" tab and specify a new database in the dialog box.

"A runtime error occurred: Cannot get file storage path."

1. Locate the following file and open it in Notepad:
   c:\windows\system32\inetsrv\config\applicationhost.config file

2. Search for the following line:
   <add name="PasswordExpiryModule" image="C:\Windows\system32\RpcProxy\RpcProxy.dll" />

3. Replace the previous line with the following line, and restart your computer:
   <add name="PasswordExpiryModule" image="C:\Windows\system32\RpcProxy\RpcProxy.dll" preCondition="integratedMode,runtimeVersionv2.0,bitness64" />

"Access denied. Please contact your administrator.”

1. Launch the "Run Administration and Monitoring" console.

2. Expand the "Settings" tab and select "Users and Groups."

3. Locate the user account with a "$" symbol in its name and click the "Processing Server" option for it.

References

• ABBYY: ABBYY FlexiCapture 9.0 Knowledgebase (Distributed)
• Avid Office: FlexiCapture 9.0 Release 3 Release Notes