How to Troubleshoot a GlobalSCAPE SFTP
GlobalSCAPE is the developer behind CuteFTP, a a file transfer application that can be used to transfer files between Internet Web servers. It supports the Secure FTP (or SFTP) protocol, which can be used to more safely transmit sensitive data from one network to another. Due to the complexities of SFTP, as it requires many components to function -- e.g. secure authentication -- you may encounter problems while trying to use it.
Other People Are Reading
Instructions
-
-
1
Confirm that the server you are attempting to connect to supports SFTP connections. If this isn't possible, check the connection port as SFTP connections typically occur on port 22. Also, remember that SFTP is not the same thing as FTP over SSH2.
-
2
Try toggling data compression by opening the "Tools" menu, selecting "Global Options," expanding the "Security" tab, clicking "SSH2 Security," selecting the check box next to "Use Data Compression" and clicking "Apply."
-
-
3
Verify you are using the proper authentication method by the server you are trying to access. Available authentication mechanisms include passwords and public keys. Note that, if using the public key method, the server's administrator must insert the key into the server's trusted list.
-
1
