How to Troubleshoot the GE Profile Model JGP970BEK2BB
Troubleshoot your GE Profile Model JGP970BEK2BB built-in gas cooktop by going over the installation instructions to make sure you didn't make an error, checking your home's power supply and thoroughly cleaning dirty cooktop components. Also, keep in mind that you can't use just any household cleaner to wipe food off the unit's surface, as some cleaners may damage its sensitive coating. Does this Spark an idea?
Instructions
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Burners Won't Light
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1
Ensure that the cooktop's electrical plug is fitted into a live and properly grounded outlet, and check your fuse and circuit breaker. Also, try unlocking the cooktop by turning the control lock knob clockwise from the Lock position to the Unlock position.
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2
Clean the electrodes of the spark igniters, as they may be soiled, by rubbing the metal tip on top and the ceramic portion on the bottom with a soft cloth. Use an emery board if the soil has hardened, but only on the top part.
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3
Reinstall replacement burner parts, as you may have accidentally put them in wrong. First place the burner heads, and ensure that the pins in the burner heads match the burner base indentations and that they are properly situated in them. Do this by rotating the heads until they are level. Then place the burner caps.
Miscellaneous Issues
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4
Move the control knob out of the LITE position if, after lighting, the burner continues to make a ticking sound.
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5
Call a GE representative immediately for service if you encounter yellow flames, as the burner's flames should be soft blue with just a tinge of yellow around the tips.
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6
Use Cerama Bryte Ceramic Cooktop Cleaner to clean the JGP970BEK2BB's glass cooktop surface if it becomes dirty from a spill.
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Tips & Warnings
Dial 800-626-2005 for all additional inquiries.
