How to Fix Static With U-Verse TV

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If you are a U-verse TV customer and experiencing a problem with static on your TV, there are several troubleshooting steps you can take on your own to try to resolve the issue. The problem could be something as simple as a damaged or loose cable. Something this simple you can fix on your own. To save yourself time, try these basic troubleshooting tips first before contacting the U-verse customer service department for more advanced support.

  • Disconnect the coaxial cable connecting the RF “To TV” output port on the back of the U-verse cable box to the TV’s RF “Antenna” input port (if applicable). Replace this cable with a new 75 ohm coaxial cable. It is common for a damaged coaxial cable to cause TV static. Check the TV for static.

  • Abandon the use of the coaxial cable altogether (if applicable). Instead use a set of AV cables to connect the cable box’s AV output jacks to the TV’s AV input jacks. AV cables provide better picture quality than a coaxial cable. Remember, when making your connections, AV cables and connectors are color-coded. For example, the red plugged AV cable connects the cable box’s red “Audio R” output to the color-corresponding input on the TV set. After making these connections, use the “Input” button on the TV remote control to change its input setting to AV. Check the TV for static.

  • Verify that the cable connecting the output from the U-verse cable box to the corresponding input on the TV set is connected securely. Check the TV for static.

  • Turn off the U-verse cable box. Press and hold the cable box’s "Power" button for 10 seconds to reset the receiver. Check the TV for static.

  • Unplug the power cord for the U-verse residential Gateway device (if you're using one). Leave the device unpluged for two minutes to allow it to reset. Plug the power cord back in to an electrical outlet. Power up the Gateway. Check the TV for static.

  • Press “Menu” on the U-verse remote control. Select “Options.” Select “System Settings.” Select “Aspect Ratio.” Verify that the cable box’s aspect ratio settings correspond to those of the type of TV it’s hooked up to. For example, if you are using a standard definition TV, the aspect ratio should be set to “4:3 Standard Definition.” If you are not certain which aspect ratio is appropriate for your TV, try them all (there are only four options). Check the TV for static after selecting each new setting.

Tips & Warnings

  • The U-verse cable box comes with a built-in troubleshooting wizard. To access this wizard in an effort to try to resolve a static problem, press “Menu” on the U-verse remote control. Scroll to the right. Highlight “Help.” Select “Troubleshoot and Resolve.” Select “Picture Quality.” Follow the on-screen prompts.

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