How to Troubleshoot UStream Broadcasts
When you troubleshoot broadcasting issues with Ustream you may avoid a lengthy wait for assistance from technical support. Occasionally, issues such as a lagging video or lack of audio are potentially resolvable with troubleshooting. In some cases the solution is as simple as closing other applications currently running while you are broadcasting. If you continue to have problems after troubleshooting you can submit a support ticket to Ustream.
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Instructions
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Disable the Flash Player Hardware Acceleration if your Ustream playback video is jittery. Right-click anywhere on the video and click “Settings.” Click the “Display” tab to view options for the video's playback. Un-check “Enable Hardware Acceleration” and refresh your page.
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2
Close all unnecessary applications while broadcasting if the Ustream Producer is experiencing problems or doesn't start. Applications such as Skype, Yahoo! Messenger and AIM can affect the video quality.
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Ensure your computer is hard-wired to your modem if your broadcast keeps disconnecting. Plug an Ethernet cable from your computer to your modem. A shared Wi-Fi connection may slow your connection speed.
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Test your Internet connection if you receive a “Disconnected from Server” message. The minimum upload speed needed for a high-quality broadcast is 1 to 1.5 Mbps.
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Check the volume settings in Producer if the audio is not working while broadcasting. Click the “Volume” icon in the lower-right of the screen in Producer and raise the lever. Slide it all the way if necessary.
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Tips & Warnings
Submit a trouble ticket to Ustream if you continue to experience issues while broadcasting.
