How to Troubleshoot IncrediMail
While IncrediMail allows you to access email from a variety of providers such as Hotmail and Yahoo mail, it may run into problems that require your attention. IncrediMail places all your email accounts in one section so you can use them conveniently. However, common problems are usually related to improper setups and configurations, system problems and server authentication problems. These problems may prevent you from sending or receiving emails, so knowing how to solve them may improve your program's performance.
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Instructions
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Launch IncrediMail if you are unable to check your emails or run into an account setup error. Click the "Tools" menu, click "Accounts" and then click "Mail." Click "Add" to launch the account wizard.
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Select "Automatically configure settings" or "Let me configure settings myself" if you want to configure the settings manually. Click "Next."
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Enter your name and email address, then click "Next." Enter your incoming and outgoing servers, then click "Next." If you don't know the server names, check with your email provider.
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Enter your username and password and click "Finish" to complete the account setup.
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Select the "Start" menu, then "All Programs," and then click "Windows Update" to install the latest system updates if IncrediMail freezes, hangs or crashes. Download and install the latest IncrediMail.
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Click the "Start" menu, type "Programs and Features" in the search box, and then press "Enter" to launch the "Programs and Features" window if you're still experiencing problems with IncrediMail.
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Select "IncrediMail," and click "Uninstall." If prompted, enter your administrator password to confirm and remove the program. Install a fresh copy of IncrediMail.
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Click the "Tools" menu if you see SMTP and server response error messages. Select "Accounts" and then highlight your account.
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Click "Properties" and click the "Servers" tab. Check the "My Server Requires Authentication" check box, then select "More settings" and enter your account details if you're not using the same authentication for POP3 accounts. Click "OK" to save your changes.
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