How to Be Diplomatic at Work

Being diplomatic at work requires listening to differing viewpoints.

Controversies and differences in opinion are bound to occur in the workplace, and in this challenging economy, your job may depend on how you handle these instances. Being polite, fair and direct when things get tough in the office can go a long way in assuring your employer that you are diplomatic with colleagues and clients alike.

Instructions

1. Think rationally. Diplomacy involves dealing with facts, staying grounded in reality and remaining unemotional. When attempting to resolve a workplace conflict, avoid basing an argument on how you feel or what you have heard through office gossip. For example, if you are concerned about plummeting sales, refer to concrete sales data rather than negative word of mouth regarding a saleperson's performance. Refrain from making universal statements, such as "You always" or "You never," or making a conflict personal by making irrelevant comments about the person with whom you have a problem. Focus on solving the issue at hand.

2. Emphasize fairness. Diplomacy means valuing and respecting an array of opinions and ideas. While you may not agree with a colleague's viewpoint or decision, it is important to allow superiors, subordinates and coworkers to express themselves unhindered by interruptions or counter-arguments, and to convey that you have digested and understood what they communicated. Even if there is a disagreement on talking points, your coworkers will appreciate your willingness to listen to them.

3. Act self-assured. When a problem arises, do not assume that the matter is a personal attack on you, even if it feels that way. Investigate the matter by speaking directly -- and in private -- with the individual(s) with whom you are having problems. Be wary of involving other coworkers or your supervisor in the conflict unless necessary. Demonstrating that you are capable of resolving a problem in a diplomatic manner shows your colleagues and superiors that you are professional.

4. Remain calm. Always maintain a relaxed stature and never raise your voice. Speaking in a quieter voice requires the person to whom you are speaking to pay closer attention to you. Maintain eye contact during the conversation, and avoid making any hand gestures at the other person.

References

• Office Arrow; Human Resource Help -- Deal with Controversy Using Diplomatic Communication; Libby Huffman
• Quick and Dirty Tips; How to Be More Diplomatic; Lisa B. Marshall

Resources

• Stanford Chinese Institute of Engineers: Improving Work Relationships
• Medicine Net; Office Conflict Resolution; Melissa Conrad Stoppler